Payment

Pyramids Life Tours acts as an authorized agent for Pyramids Land Tours in matters that concern collecting credit card payments. Consequently, PayPal will make an appearance on your credit card statement. This means that the domain in which you enter your card details for the procession of your payment belongs to, and is operated by PayPal. 

All payments are expected to be made upon receipt. Thus, if payment is not accepted, or if the method for payment is charged back or rejected by the company, the buyer loses the right to ownership of any goods that have been purchased. Also, if a payment is not accepted, or if the buyer makes a charge-back after the date for the tour, then, PayPal, as our third party reserves the right to challenge such payment. 

Cancellation Policy 

Cancellation should be entertained in a written document via email or fax. If the cancellation happens in the first 40 days of departure, then it is subject to a deduction of 6% of the sum amount received for it. This deduction will be made by the bank under the description of fees for transaction. More, in cases that tour participants terminate their reservations, these fees are to apply; 

A 25% deduction from the total tour price within 30 and 15 days before your date of arrival 

A 50% dedication from the total tour price within 14 and 7 days before your date of arrival 

A 75% deduction from the total tour price within 7 and 4 days before your date of arrival 

A 100% deduction from the total tour price within 3 and 1 days before your date of arrival. 

Also, if you would like to cancel a domestic flight that you have booked at anytime prior to the tour, the cancellation fees are to be in accordance with the cancellation policy of the domestic airline, these policies are dynamic and can change at any time, according to the peculiarities of each case.  

Refunds 

Normally, if the need arises, a refund will be made using the same payment method that was used for payment, and to the same account through which the first payment was made.

Refunds are not possible for no-shows. 

Complaints 

While in Egypt, if you have any grievances, please inform the company (Pyramids Life Tours) as quickly as you can, because most issues can be solved instantly. However, in a case that you still have some grievances after you have gotten home, please send us an email at info@pyramidslife.com and our team will surely attend to you. 

Agreement Acceptance 

The contract that contains the company’s endorsement of the client’s booking ( which should be in accordance to the booking requirements here) shall contain all the agreement between the company and the client. Thus, payment by credit card or bank transfer implies that the tour participants have read, understood, and agreed to all the terms and conditions present in the contract document, and that they have accepted to be bound by them. 

Accommodation 

Unless it is stated otherwise, the terms for accommodation is generally based on the sharing of a room by two persons (twin sharing). There are also rooms that are available for single occupants. However, they come with an addition of supplementary rent. Lodges and hostels are named to indicate their categories, and reservation of rooms can be done at similar establishments. 

Tariff and other prevailing costs at particular printing times are responsible for published prices, and these prices can be changed at anytime, without prior notice. 

Domestic Flights 

The quoted programs on average flight prices and approximate timings are as follows: 

Cairo – Luxor, departure at 05:30 am and arrival at 06:30 

Aswan – Cairo, departure at 22:00 and arrival at 23:30 

If you want to adjust the timing of your flight, is will be subjected to an extra supplement. 

Luxury/Sharm (are connected flights most times through Cairo Airport) 

International Flight 

Pyramids Life Tours can help you arrange international flights if they are needed. However, we have learned from our years of experience in the industry that it is best to issue international flights from point of departure. This way, the client can access a wider variety of options in price and availability. 

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